welcome to en.baiinfo.com!

Privacy Policy

Updated Date: Feb. 8, 2025

Effective Date: Feb. 8, 2025

Dear users

Hello!

BAI CHUAN INFO CO LTD. (hereinafter referred to as “BAIINFO” or “We”) attaches great importance to protecting the personal information and privacy of users (“you”). We fully understand the importance of personal information to you, and will take appropriate security measures to protect your personal information in accordance with the requirements of laws and regulations and the industry's mature security standards. We are committed to maintaining your trust in us and protecting the security of your personal information in accordance with the principles of legitimacy, minimum necessity, openness and transparency. We hope that the Privacy Policy will clearly explain to you how we handle your personal information and how we provide you with access, correction, deletion and protection of such information when using our products/services.

BAIINFO Privacy Policy (hereinafter referred to as the “Privacy Policy”) applies to all products or services of BAIINFO. If one product has a separate privacy policy, that product's privacy policy takes precedence. For contents not covered by the product privacy policy, this Privacy Policy shall prevail.

[Special Notes] Please read and fully understand the Privacy Policy carefully before using the products/services provided by us (we have bold font for your special attention to the key content) and make corresponding choices. By using or continuing to use our products/services, you agree that we will process your related information in accordance with the Privacy Policy.

If you have any questions about the Privacy Policy, you can contact us through the contact information provided in the "How to contact us" section of the Privacy Policy.

The Policy Privacy will help you to understand the following contents:

I. How we collect and use your personal information

II. How we protect your personal information

III. How we use Cookie and similar technologies

IV. How we share, transfer and publicly disclose your personal information

V. Your rights

VI. Notification and amendments

VII. How to contact us

I. How we collect and use your personal information

According to the Personal Information Protection Law of the People's Republic of China, personal information is all kinds of information related to identified or identifiable natural persons recorded electronically or by other means, excluding information after anonymization. We will only collect necessary information to realize product functions or services in accordance with the principles of legitimacy, minimum necessity, openness and transparency. We will collect your information for the following purposes:

(I) Helping you register as our user

In order to complete an account registration, you need to provide the following information: your mobile phone, created username and password, email address, real name, gender and company name. We collect the information to help you successfully complete the registration process and provide you with continuous and stable products or services exclusive to the registered account.

(II) Providing you products and services

1. When you use our products or services, we will collect the following information:

(1) To ensure the security of your account, we collect information about your browser type and version. We collect the information to prevent malicious programs and respond to security risk prevention and control requirements such as anti-cheating, anti-fraud, illegal and bad information control.

(2) When you use our products, our server will automatically record some information, automatically generating log information. Log information includes usage situation of our products, the content you browsing, and the date, time and duration of your access to the services. We collect the information only for data statistics and analysis to improve the quality of our products or services.

(3) When you use our products, we will collect your network IP address. We collect the information to ensure network security for protecting the security of information data and customer information.

(4) When you interact with our customer service over the phone, for the security of your account, we will need you to provide account information and other personal information to verify your identity. We collect the information for investigating the fact and better helping you to solve the problem.

2. You understand and acknowledge that we cannot obtain the personal information you provide to external third parties or the personal information collected by external third parties, nor obtain your personal information without authorization through unconventional means. We may collect your personal information from third-party partners if necessary for business development. Before collection, we will express to you the source, purpose of use, method and scope of authorization of sharing your personal information. Please read the user agreement or privacy policy of the third-party partner service carefully.

3. In order to better provide you with products or services, we may need to obtain some of your sensitive personal information during your use of the products. Before collecting such information, we will explain to you the purpose, method and usable range of collection and obtain your consent separately.

According to the Personal Information Protection Law of the People's Republic of China, sensitive personal information refers to the personal information that may easily lead to infringement on the personal dignity of natural persons or harm to personal and property safety once disclosed or illegally used, including biometrics, religious belief, specific identity, medical and health care, financial account, whereabouts and other information, as well as personal information of minors under the age of 14.

(III) You will continue to authorize us to use the above personal information during your use of the products or services. When you cancel your account, we will stop using the above information. After you cancel your account or the services expire, the above information will be kept for at least three years in accordance with the Civil Procedure Law of the People's Republic of China and other relevant laws and regulations.

The personal information you provide will be stored in the People's Republic of China. If there is cross-border information transmission due to business needs, government and judicial regulatory requirements, we will inform you of the type of data required for cross-border transmission, as well as the standards, agreements and legal mechanisms, and obtain your consent separately.

When we use the above personal information for other purposes not specified in the Privacy Policy, we will ask for your consent in advance. When we use the information collected caused by a specific purpose for other purposes, we will also ask for your consent in advance.

(IV) Exception Conditions

We do not need to obtain your consent to collect and use your personal information under the following circumstances:

1. Those are directly related to national security and national defense security;

2. Those are directly related to public security, public health and major public interests;

3. It is necessary but difficult to obtain your consent in emergency circumstances to protect the life, property and other major legitimate rights and interests of you or other individuals;

4. Personal information is disclosed by you to the public or collected by us from legally disclosed channels;

5. Personal information is necessary for the conclusion and performance of a contract;

6. Others are related to our performance of obligations under laws and regulations.

II. How we protect your personal information

(I) We have used industry-standard security measures to protect the personal information you provide, from unauthorized access, public disclosure, usage, modification, damage or loss of data. We will take all reasonable and feasible measures to protect your personal information. We will deploy access control mechanisms to ensure that only authorized personnel can access personal information; And we will hold security and privacy protection training courses to strengthen employees' awareness of the importance of protecting personal information. The authorized personnel are bound by the obligation of confidentiality. If the authorized personnel violate the obligation of confidentiality, they will bear the corresponding legal liability.

(II) Our data security capabilities: Network information security personnel are set up in the company to be responsible for the company's network security and protecting the company's data and customer information from illegal access; And we lay down a sound data security system norms and procedures; In terms of hardware and software, fortress mechanism and application firewall can effectively prevent external and internal intrusion; Members of the technical department have a deep understanding of network hardware, application platforms and operating systems, and they are capable of handling unexpected external security incidents.

(III) We will take all reasonable and feasible measures to ensure that irrelevant personal information is not collected. We will only retain your personal information to achieve the purposes stated in the Privacy Policy within the required period, unless retention periods need to be extended or permitted by laws.

(III) We will take all reasonable and feasible measures to ensure that irrelevant personal information is not collected. We will only retain your personal information to achieve the purposes stated in the Privacy Policy within the required period, unless required to extend retention periods or permitted by laws.

(IV) The Internet is not an absolutely secure environment, and E-mail and instant messaging are not encrypted. We strongly recommend that you do not send personal information through such means. Please help us keep your account secure by using a complex password.

(V) The Internet environment is not 100% secure and we will do our best to ensure or guarantee the security of any information you send us. If your legitimate rights and interests are damaged due to unauthorized access, public disclosure, tampering or destruction of information caused by the damage of our physical, technical or management protection facilities, we will bear the corresponding legal liabilities.

(VI) After the personal information security incident occurring unfortunately, in accordance with the requirements of laws and regulations, we will timely inform you: the basic information and possible impact of the security incident, the disposal measures we have taken or will take, the suggestions for you to prevent and reduce risks independently, and the remedial measures for you, etc. We will timely inform you of the relevant information of the event by email, letter, telephone, push notification and other means. When it is difficult to inform the subject of personal information one by one, we will make an announcement in reasonable and effective ways. At the same time, we will also take the initiative to report the disposal of personal information security incidents in accordance with the requirements of supervision departments.

(VII) Regarding children's personal information, children are not allowed to create their own user accounts without the consent of their parents or guardians. In the case of collecting children's personal information with parental consent, we will only use or publicly disclose such information under the permission of laws, the explicit consent of parents or guardians or circumstances necessary to protect children. Although local laws and customs define children differently, we treat anyone under the age of 14 as a child. If we find that we have collected personal information from children without prior verifiable parental consent, we will try to delete the relevant data as soon as possible.

III. How we use Cookie and similar technologies

(I) Cookie

Providing better experience for users, we use Cookies to save some user habits and some numbers and characters of the website. We will not use Cookies for any purpose other than the Privacy Policy. You can manage or delete Cookies according to your preferences. If you clear all Cookies saved on your computer, you will need to personally change the User Settings each time you log in to use our website.

We identify you through a series of small data files such as Cookies or other applications providing local storage, and we access certain Cookies to improve your experience. The above services are implemented based on the permission of your browser or browser additional services. If you want to modify the acceptance of Cookies or reject Cookies on our website, you can close or delete Cookies by changing the Setting of your browser additional program, or by visiting the provider's web page. However, that operation may affect your safe access to the website and your use of services provided by the website in certain circumstances.

(II) Similar technologies

In order to provide users with better and more detailed services, we record the popularity of each product function among users through scripting technology.

IV. How we share, transfer and publicly disclose your personal Information

(I) Sharing

We will not share your personal information with any company, organization or individual other than BAIINFO, except in the following circumstances:

1. Sharing with express consent: we will share your personal information with other parties after obtaining your express consent.

2. We may share your personal information with the outside parties in accordance with laws and regulations or mandatory requirements of government regulatory authorities.

3. Sharing with our branches and subsidiaries: your personal information may be shared with branches and subsidiaries of BAIINFO. We will only share necessary personal information and be bound by the purposes stated in the Privacy Policy. If our branches and subsidiaries intend to change the purpose of processing personal information, they will seek your authorization and consent again.

4. Sharing with authorized partners: certain of our services will be provided by authorized partners only for the purposes stated in the Privacy Policy. We may share certain of your personal information with our partners to provide better customer service and user experience. We will only share your personal information for lawful, legitimate, necessary, specific and explicit purposes, and will only share necessary personal information to provide services. Our partners have no right to use the shared personal information for any other purpose.

We will sign strict confidentiality agreements with companies, organizations and individuals with whom we share personal information, requiring them to handle personal information in accordance with our instructions, the Privacy Policy and any other relevant confidentiality and security measures.

(II) Transferring

We will not transfer your personal information to any company, organization or individual, except in the following circumstances:

1. Transferring with your explicit consent: we will transfer your personal information to other parties after obtaining your explicit consent.

2. In the event of merger, acquisition or bankruptcy liquidation, if the transfer of personal information is involved, we will require the new company or organization holding your personal information to continue to be bound by the Privacy Policy, otherwise we will require the company or organization to seek authorization and consent from you again.

(III) Publicly disclosing

We will only publicly disclose your personal information under the following circumstances:

1. After obtaining your explicit consent;

2. Based on the mandatory requirements of laws and regulations, legal procedures, litigation or government regulatory authorities.

(IV) Exceptions for obtaining consent before sharing, transferring or publicly disclosing your personal information

Without your consent, we will not share, transfer or publicly disclose your personal information to a third party, except in the following circumstances:

1. Those directly related to national security and national defense security;

2. Those directly related to public security, public health or major public interests;

3. Directly related to litigation, arbitration, execution and other legal procedures; Or in accordance with the requirements of laws and regulations, administrative organs, public security organs, people's procuratorates, people's courts or other organs;

4. It is necessary but difficult to obtain your consent in emergency circumstances to protect the life, property and other major legitimate rights and interests of you or other individuals;

5. Personal information is disclosed by you to the public or collected by us from legally disclosed channels;

6. Personal information is necessary for the conclusion and performance of a contract;

7. Others are related to our performance of obligations under laws and regulations.

V. Your rights

According to the relevant laws, regulations and standards of China and the common practices of other countries and regions, we guarantee that you can exercise the following rights with respect to your personal information:

(I) Accessing to your personal information

You have the right to access your personal information, except for exceptions provided by laws and regulations.

If you want to exercise the right of data access, you can contact your salesman to change your personal information, including contact information, purchasing products, username, etc. You can also contact us by telephone or email. After verifying your identity, we will reply to your modification request within 10 working days. We will provide you with other personal information generated during your use of our products or services as long as we do not put too much effort. If you want to exercise the right of data access, please contact us by email or other means.

(II) Correcting your personal information

If you find any error in the personal information we process about you, you have the right to request us to make corrections. You can apply for correction by telephone or email. We will reply to your correction request within 10 working days.

(III) Deleting your personal information

You can request us to delete your personal information under the following circumstances:

1. If our processing of personal information violates laws and regulations;

2. If we collect and use your personal information without your consent;

3. If our processing of personal information violates the agreement with you;

4. If you no longer use our products or services, or you cancel your account;

5. If we no longer provide you with products or services.

If we decide to respond to your request for deletion, we will also notify the entities that have obtained your personal information from us to delete it in a timely manner, unless otherwise provided by laws and regulations, or these entities have obtained your independent authorization.

When you delete information from our services, we may not immediately delete the corresponding information from the backup system, but we will delete such information when the backup is updated.

(IV) Changing the scope of your authorization consent

Each business function requires some basic personal information to be completed. For the collection and use of additional personal information, you may give or withdraw your authorization consent at any time by telephone or email.

After you withdraw your authorization consent, we will no longer process the corresponding personal information. However, your decision of withdrawing authorization consent will not affect the previous processing of personal information based on your authorization.

If you do not want to accept the commercial advertisements we send you, you can cancel at any time by telephone or email.

(V) Personal information subjects cancelling accounts

You can notify us to cancel the previously registered account by calling our customer service number or email. After cancelling the account, we will stop providing products or services to you and delete the corresponding information as soon as possible in accordance with the requirements of laws and regulations. However, some information may not be completely deleted due to technical reasons. If it cannot be deleted, we promise to stop processing except storage and take necessary security protection measures, except as otherwise provided by laws and regulations.

(VI) Personal information subjects obtaining copies of personal information

You can notify us to obtain a copy of your personal information by telephone or email.

(VII) Responding to your above requests

In order to secure your account, you may need to provide a written request or prove your identity in other ways. We will ask you to verify your identity before we process your requests.

We will reply within 10 working days.

For your reasonable requests, we will not charge fees in principle, but for repeated or exceeding reasonable limits requests, we will charge a certain cost as appropriate. We may refuse requests that are gratuitously repetitive, requiring excessive technical means, posing risks to the legitimate rights and interests of others, or very unrealistic.

According to laws and regulations, we cannot respond to your requests for the following circumstances:

1. Those directly related to national security and national defense security;

2. Those directly related to public security, public health or major public interests;

4. There is sufficient evidence that you have subjective malice or abuse of rights;

5. Responding to your requests will cause serious damage to the legitimate rights and interests of you, other individuals or organizations;

6. Those involving trade secrets.

VI. Notification and amendments

In order to provide you with better services, we will update the terms of the Privacy Policy according to the update of products and the requirements of laws and regulations. We will not reduce your rights under the Privacy Policy without your express consent. We will post any changes of the Privacy Policy on this page.

We also provide more prominent notices for major changes (including, for some services, email notices explaining specific changes of the Privacy Policy).

Major changes referred to in the Privacy Policy include but are not limited to:

1. Our service model has undergone major changes.

2. We have made significant changes in our ownership structure and organizational structure.

3. The main object of personal information sharing, transfer or public disclosure changes.

4. Your rights to participate in personal information processing and the way you exercise them have changed significantly.

5. Our responsible departments for handling personal information security, contact information and complaint channels have changed.

6. The personal information security impacting assessment report indicates high risks.

In order to provide better information services, we will revise the relevant provisions of the Privacy Policy duly according to user needs, business rules and the requirements of laws and regulations. If we amend the Privacy Policy, we will notify you through a pop-up window when the personal information subject uses the website.

VII. How to contact us

If you have any questions, comments or suggestions regarding the Privacy Policy, you can contact us in the following ways:

1. You can contact us through the email (bxj@baiinfo.com) provided on the BAIINFO website (https://en.baiinfo.com/);

2. You can contact the customer service number of BAIINFO for feedback (customer service hotline: +86 139 1021 1072);

3. Or you can send a letter to the following address: 501A, 5th Floor, Air Service Bld., Building 2, No. 39, Dongzhimenwai Street, Dongcheng District, Beijing. The postcode is 100028.

Generally, we will reply within 10 working days. If you are not satisfied with our response, especially if our personal information processing behavior damages your legitimate rights and interests, you can complain or report to the supervision departments such as network information, telecommunications, public security and industry and commerce, or seek a solution by filing a lawsuit with the court with jurisdiction in the place where BAIINFO lives.